One-Hour Response Guarantee in Cloud Web Hosting
In case you’re using one of our Linux cloud web hosting service and you have a question or chance upon a certain obstacle, you can contact us 24/7/365 by opening a support ticket or by sending an e-mail and we will make certain that you have a reply in less than sixty minutes. If the issue can be solved, we will do it before we reply to you, while if there is something that you need to do on your end, we’ll supply you with all the necessary details – what possible solutions to try out, what settings to check, and so on. Normally, you will obtain an answer within maximum thirty minutes, which suggests that waiting around for hours and hours on end or even for more than a day to receive assistance is something out of the question. Our 1-hour reply time guarantee is valid for any inquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a customer support ticket via your hosting Control Panel or write an email regarding your semi-dedicated server, you will get an answer within maximum 1 hour. You can touch base with us whenever you like with regards to billing, general or technical matters and considering that we are available to you 24-7-365, you will invariably receive assistance in a well-timed manner. Based on the particular question or issue, we will give you more details, fix the predicament if it has been caused by something that is within our reach or instruct you on what steps to take if you have to edit a specific setting for an application that we cannot access. You can just forget about waiting around for a whole day for every single answer. As it is, in the majority of cases we reply to tickets and emails within no more than 20-25 minutes.