A live chat is one of the ways of communication offered by some website hosting companies as part of their support service. Depending on the provider, the chat can be used for pre-sales, billing and/or technical support. This method of contact is faster in comparison to a support ticket and it makes it much less likely to misspell or misunderstand a word as compared to a call with an agent. What's more, if the problem that you experience needs some time to be examined and resolved, you will be able to do something different meanwhile instead of just waiting, like you would have to do if you call. Also, you can use a live chat support service without charge as long as you have web accessibility even when your website hosting supplier is located in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Web Hosting

As we acknowledge the fact that numerous problems are quickly resolved when you talk with a live person, we provide a live chat service for all of our prospective and existing clients. Our chat is accessible every single day and our support agents will help you with a number of questions and situations. If you aren't our customer yet, you'll be able to learn more about our cloud web hosting plans and the website hosting platform in general so that you can be certain that your web sites will work effectively on our servers. In case you already have an account and you have some questions or you experience any problems with any of our solutions, you can join us on the live chat and we can supply you with the needed details or help you troubleshoot the issue. You will need to open a support ticket for specific issues that require longer time or the assistance of a system administrator, still for a number of standard problems you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is accessible to all of our potential and current clients. In case you are looking for a new hosting account, you will be able to chat in real time to one of our agents and get more information about our semi-dedicated hosting service so that you can choose the optimal plan for your sites. If you already own an account with us, we will assist you in a very timely manner with general, billing and 1st level technicalissues. Even though in some cases you'll have to open a ticket because there're things that cannot be resolved through a live chat, we will help you with various common jobs, like setting up an email account in an email client or redirecting one domain name to another. In this way, you will benefit from quick support and you will save time and effort.