Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our Linux cloud web hosting service isn’t separate from the hosting account. It’s part of our fully featured Hepsia Control Panel and you will be able to access it at any specific time with only a couple of mouse clicks, without ever logging out of your web hosting account. The ticketing system offers a quick-search field, so you can track the status of virtually any support ticket that you’ve already posted, if needed. Also, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can find out how to handle a particular issue even before you actually submit a ticket. The response time is no more than 60 minutes, which means that you can receive prompt assistance at any particular moment and in case our help desk staff recommends that you should do something in your account, you can do it instantaneously without the need to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting service, which implies that you won’t need some other platform to get in touch with our technical support staff – you can do that on the spot in the event that you come across a complication. Posting a new ticket takes several clicks and finding an older one is just as simple. With our smart search box, you can quickly track down any ticket that you’ve submitted in the past. You can submit a ticket at any particular moment in time as our customer service staff representatives are at your disposal 24/7 and respond in no more than 60 minutes, although it seldom takes that much to receive a response. With Hepsia, you’ll have everything in one single place and you can forget about having to sign in and out of two or more platforms to troubleshoot a simple problem.