If you have bought a hosting plan and you’ve got certain enquiries connected with a concrete feature/function, or in case you’ve confronted some challenge and you need help, you should be able to get in touch with the respective client support staff. All hosting companies use a ticketing system no matter if they provide other ways of contacting them aside from it or not, as the best way to solve an issue most often is to open a ticket. This model of communication makes the replies sent by both sides easy to track and permits the support staff representatives to escalate the situation if, for instance, a server admin must get involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you’ll need to use at least 2 different accounts to get in touch with the customer service staff and to actually administer the hosting space. Constantly logging in and out of different accounts might sometimes be a bore, not to mention the fact that it takes quite a bit of time for most web hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we are using for our Linux cloud web hosting service isn’t separate from the hosting account. It’s part of our fully featured Hepsia Control Panel and you will be able to access it at any specific time with only a couple of mouse clicks, without ever logging out of your web hosting account. The ticketing system offers a quick-search field, so you can track the status of virtually any support ticket that you’ve already posted, if needed. Also, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can find out how to handle a particular issue even before you actually submit a ticket. The response time is no more than 60 minutes, which means that you can receive prompt assistance at any particular moment and in case our help desk staff recommends that you should do something in your account, you can do it instantaneously without the need to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting service, which implies that you won’t need some other platform to get in touch with our technical support staff – you can do that on the spot in the event that you come across a complication. Posting a new ticket takes several clicks and finding an older one is just as simple. With our smart search box, you can quickly track down any ticket that you’ve submitted in the past. You can submit a ticket at any particular moment in time as our customer service staff representatives are at your disposal 24/7 and respond in no more than 60 minutes, although it seldom takes that much to receive a response. With Hepsia, you’ll have everything in one single place and you can forget about having to sign in and out of two or more platforms to troubleshoot a simple problem.