1 hour ticket response
Our team of technicians is focused on providing rapid answers to each of your queries. We will review your customer support ticket as soon as it is received and will reply back to you with a solution to your problem within maximum 1 hour after the trouble ticket submission. In reality, our average customer support ticket response time is twenty minutes.
A Top–Class Customer Support Service
Our technical support staff representatives possess substantial experience in the Linux cloud web hosting service sector and are skillful enough to offer a fast answer to your problem. If, however, the case at hand is not within the competency of a customer support engineer, the support ticket will be forwarded to a developer or sysadmin for further investigation.
An Easy–to–Browse Help Center
To help you find a quick hint on how you can use a certain feature, we have integrated a really user–friendly Help section in the Web Site Control Panel. You can browse through an immense selection of web hosting account management articles and website management articles, take a look at the F.A.Q. library or watch our instructional video tutorials.