Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • In the Web Site Control Panel you will find an in–depth Help Center section featuring a multitude of help articles and regularly asked questions. They are answered by our support team of trained technicians. Just type in your question and our smart software will provide you with the best answer.

  • Top quality support service
  • Instructional Video Clips

  • For people who would like to find out how to solve a typically experienced problem by watching a how–to video clip, we’ve added a compilation of video tutorials to our Web Site Control Panel. All the tutorials are short and easy to grasp. They offer you visual presentations of various website administration activities.

  • Intuitive help center
  • A 60–Minute Response Guarantee

  • We back up all semi–dedicated servers with a 24/7/365 help desk support service and a 60–minute ticket response time guarantee. Our skilled customer service technicians will be online for you 24 hours a day to attend to your enquiries and to sort out any problem that you might possibly have. Simply submit a support ticket from the Help Center section and we’ll respond to you momentarily.