Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
We provide a one–hour response warranty for every ticket or e–mail that you send to our help desk team. We will rapidly respond to all common queries and forward right away the matter to our administrators in case further assistance is needed. If you take advantage of the Optional Admin Services package, we’ll perform any of the included tasks at a time that has been discussed with you beforehand.
An Outstanding Help Desk Service
- We will be online for you 24/7 to answer any inquiries that you may have connected with our Web Site Control Panel and any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require help handling server management procedures, take a glance at our Optional Admin Services package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting procedures.
An Intuitive Help Section
Our Web Site Control Panel was preinstalled for every dedicated server. Among its characteristics is a very handy integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most instructional articles also video versions which demonstrate all the operations that you can perform in a very illustrative way. You will find the help articles and the video tutorials in the top right corner of each section of the hosting Web Site Control Panel.