A 99.9% Server Uptime
We have set up our cloud web hosting platform using dependable hardware and heavily modified software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on all our hosting servers to ensure optimal safety and reliability. We have installed a number of DoS prevention units together with highly efficient firewall programs to make sure our network is invincible and secure.
All Linux cloud web hosting service plans include a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it’s crucial to also set up your own network infrastructure. That is the reason why we set up a custom internal network in all our data centers. Relying on top–class Juniper switches and routers, our internal network allows for extraordinarily fast data transfer rates and is fully redundant.
Hence, you can enjoy a 99.9% network uptime in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center and in our AU based data center, regardless of which web hosting service you have chosen.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you’re not delighted by our services, or if you consider them inadequate, or if you decide that you need to have a Linux VPS hosting service rather than a cloud hosting account – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to maintain complete control over your domain names even when you terminate your web hosting account with us.
24/7 Technical Support
We’ve mindfully hand–picked each single member of our 24x7 support staff to make sure that we can offer you the best client support you can get. Each of our technicians has several years of experience working with web hosting accounts behind his back, therefore they know very well what they are doing. And they’re at your disposal 24x7 – you can contact them at any moment and they will reply back to you as quickly as possible.
Their average response time is well under twenty minutes, while with many other hosting suppliers you have to wait for days. Plus, we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in less than an hour.